The Process
White & Sons Ltd value ourselves on our expertise, and customer service. Most of the projects that we undertake follow a similar process. Whilst there is some differentiation between projects, the below process is what can be expected for the majority of our work.
Customer makes initial contact
Potential customers make an initial enquiry by contact us via email, phone, website forms, or talking to one of our operatives. We will take your details and a brief description of your roofing issue.
Site visit is arranged and attended
Once an agreed time slot has been arranged, one of our estimators will make a site visit. They will ask you about the issues that you are experiencing and will evaluate the best remedy. They are likely to take photos and measurements so that a quote can be calculated.
A comprehensive quote is issued
Following on from our site visit, our estimators work to provide a comprehensive quote for your project. Where necessary, we will offer alternative solutions with each being fully itemised within our quote. We offer quotes, and not estimates. (Whilst we try to cover all possible scenarios, occasionally this can alter once work has begun. In these situations, we will always bring it to your attention prior to starting, amending the quote if necessary.)
Acceptance received
If the quote meets your approval, we request a completed copy of one of our Acceptance Forms. This helps us to ensure that we carry out the work that you have requested, and acts as a contract between you and White & Sons Ltd.
Work scheduled
Upon receipt of the acceptance form, we pass the details to our Operations Manager who schedules the work. We aim to contact you within 5 working days to give you a proposed start date for the commencement of the project.
Work is carried out.
Work is carried out in accordance to the detailed specification and BS5534 Codes of Practice. Where applicable, scaffolds will be erected and some materials and a skip delivered prior to work starting. Depending on the scale of the project, interim payments may also be invoiced.
Work is completed.
All works are completed, with your home being left clean, tidy and free of debris, and all plant and materials removed (including scaffold dismantled and skips cleared away.)
Final invoice
Following completion of the works, we inspect all of our jobs to ensure that the specification has been completed to our high standards. A final invoice to settle the account will be sent.
Project finished
You can now rest assured that your home is safe to battle the elements for many years. Certificates and guarantees will sent once your account has been settled. We will also ask for a short testimonial for us to share with any future clients.
Customer Makes Initial Contact
Potential customers make an initial enquiry by contact us via email, phone, website forms, or talking to one of our operatives. We will take your details and a brief description of your roofing issue.
Site visit is arranged and attended by one of our estimators.
Once an agreed time slot has been arranged, one of our estimators will make a site visit. They will ask you about the issues that you are experiencing and will evaluate the best remedy. They are likely to take photos and measurements so that a quote can be calculated.
A comprehensive quote is issued.
Following on from our site visit, our estimators work to provide a comprehensive quote for your project. Where necessary, we will offer alternative solutions with each being fully itemised within our quote. We offer quotes, and not estimates. (Whilst we try to cover all possible scenarios, occasionally this can alter once work has begun. In these situations, we will always bring it to your attention prior to starting, amending the quote if necessary.)
Acceptance received
If the quote meets your approval, we request a completed copy of one of our Acceptance Forms. This helps us to ensure that we carry out the work that you have requested, and acts as a contract between you and White & Sons Ltd.
Work Scheduled
Upon receipt of the acceptance form, we pass the details to our Operations Manager who schedules the work.
Work is carried out.
Work is carried out in accordance to the detailed specification and BS5534 Codes of Practice. Where applicable, scaffolds will be erected and some materials and a skip delivered prior to work starting. Depending on the scale of the project, interim payments will also be invoiced.
Work is Completed.
All works are completed, with your home being left clean, tidy and free of debris, and all plant and materials removed (including scaffold dismantled and skips cleared away.)
Final Invoice
Following completion of the works, we inspect all of our jobs to ensure that the specification has been completed to our high standards. A final invoice to settle the account will be sent.
Project Finished
You can now rest assured that your home is safe to battle the elements for many years. Certificates and guarantees will sent once your account has been settled. We will also ask for a short testimonial for us to share with any future clients.